6110 Executive Blvd., Suite 1000
What makes you different than others in your profession?
Our ability to make things happen. As a mother-daughter team, we bring different experiences and talents to the table. We both recognize that the individual service experience is the foundation of Capitol Concierge’s success. There can be a fine line between good and great. That’s why we pay attention to even the tiniest details. Whether we are helping an industry giant plan an annual gala or individuals seeking reservations to the hottest new restaurant in town, we work together to ensure that the services our concierges deliver go beyond our clients’ expectations.
What changes or innovations are on the horizon in your industry?
In 1987, Capitol Concierge introduced concierge services into the business world and changed the way people work, shop and live. Today, our pioneering spirit continues as we lead the industry in developing new ways to transform the concierge service experience. We recognize that technology plays an important role in everyone’s daily lives, and we are continually expanding our digital offerings. Last year, we introduced our virtual concierge service which combines the ease of online order placement, a dedicated concierge and exclusive access to our vetted service partners. Our clients can choose from an array of services by submitting a request from anywhere, anytime with a click of a button. While technology continues to evolve, it won’t be able to replace the personal touch and insider knowledge of our concierges.
What advice do you have for other mother-daughter teams?
The relationship between a mother and a daughter can be seriously challenged in the early years of working together. Make sure you are ready to balance your personal and business relationship.
Awards and Honors
2018, Class of Family-Owned Businesses, Washington Business Journal; 2017 Moxie Award-Business Services; 2016 Management Team of the Year, Silicon Valley United States Awards.