What qualities do you think a successful real estate agent should have?
I believe that a successful real estate career starts with who you are and how others see you. With over 30 years in this field, I believe that with all the digital tools available today, real estate is still, at its core, a very personal experience. The relationships you build—with clients, colleagues, settlement attorneys, lenders—are what will make your career a rewarding one, both emotionally and financially. Realtors must always provide honest feedback, show sensitivity and maturity in dealing with clients, and remain calm in a crisis. It’s these traits that will inspire your clients’ trust. And it doesn’t hurt to make the world’s best brownies. I’m told I should sell mine.